60% Faster Member Search: Expanding the Benefits Platform for a Fortune 500 Insurer
Unified enrollment, member, and policy APIs on event-driven architecture, expanding coverage to new product lines with zero disruption to live operations.
What made this hard.
- Platform supporting only Dental and Vision, blocking STD/LTD expansion.
- Member and policy data across two backend systems.
- Synchronous processing creating bottlenecks.
- No centralized enrollment/policy notifications for vendors.
- Modernization on a live enterprise platform.
How we engineered the solution.
V4 benefits enrollment API extending coverage to STD and LTD.
Consolidated member search and centralized policy APIs across both backends.
Event-driven processing with Amazon SQS and real-time notifications.
Business validation engine handling transaction processing.
The biggest shift wasn't adding APIs. It was decoupling the platform from its own bottlenecks, moving member search onto event-driven processing.
What this engagement proved.
Event-driven architectures scale by decoupling processing from user-facing calls.
Unifying enterprise APIs simplifies vendor integration.
Real-time notifications transform partner experiences.
Incremental modernization enables product expansion without disruption.
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